Refunds and cancellation

Last updated: 17 October 2026

Contact us about a purchase

Email info@ed-planner.com with your account email, purchased tool and purchase date or receipt reference. Do not send card details or a password.

Changing your mind

For eligible UK distance purchases, a 14-day cancellation period normally applies from the day after the contract is made. Digital-content rules can end that right once supply begins, but only when you have expressly requested immediate supply and acknowledged that consequence beforehand. If those steps have not been completed, we will not treat the right as waived merely because you signed in or clicked a payment link.

Before checkout, the site asks for your express request for immediate access and acknowledgement. Your rights for faulty or misdescribed content are unaffected. Rules and additional rights can differ by country.

Content or access problems

If paid content is not supplied, is faulty or does not match its description, contact us so we can investigate and provide the remedy required by applicable law. Depending on the circumstances this can include putting the problem right, a price reduction or refund. This policy does not impose a blanket “no refunds” rule on digital purchases.

Duplicate payments and mistakes

Contact us promptly if you paid twice or bought the wrong tool. We will check the transaction and discuss the available correction or refund rather than asking you to buy again.

How to cancel

You can write: “I wish to cancel my IA Studio purchase. Account email: … Purchased tool: … Order date or receipt reference: …” An ordinary email is sufficient; you do not have to use a special form. Where a refund is due, it is returned through the original payment method within the applicable legal timeframe.

See our Terms of sale and Contact page.